Privacy policy.
Our Privacy Policy is made available upon the commencement of services with Mindspace OT and is also available on this webpage for reference. The Policy is reviewed regularly in line with our document control processes. Should you have any queries about this Policy, please contact us at danielle@mindspaceot.com.au
What Information We Collect
We may collect the following types of personal information:
Identifying Information: Name, date of birth, address, phone number, email address
Health Information: Medical history, diagnoses, reports, and therapy records relevant to occupational therapy services
Other Information: Information you provide through referral forms, bookings, or feedback
How We Collect Your Information
We may collect your information in several ways:
Directly from you via online forms, emails, phone calls, or during therapy sessions
From third parties such as doctors, support coordinators, NDIS plans, schools, or allied health professionals (with your consent)
Why We Collect Your Information
We collect your personal information to:
Provide occupational therapy services to you or your child
Communicate with you about appointments, assessments, and support
Comply with legal, regulatory, and NDIS reporting requirements
Improve our services and experience
Send updates, resources, or marketing communications (with your consent)
How We Store and Protect Your Information
Mindspace OT takes your privacy seriously and implements appropriate measures to safeguard your data. Your information is securely stored using:
Encrypted clinical management software through Splose
Password-protected systems and devices
Secure cloud storage and encrypted email communication
Only authorised staff have access to personal information, and we take steps to prevent misuse, interference, loss, or unauthorised access.
Disclosure of Information
We will not share your information unless:
You have given consent (verbal or written)
It is required by law or court order
It is necessary to provide services (e.g., sharing relevant information with NDIS, allied health professionals, or schools with your consent)
It is to prevent a serious threat to life, health, or safety
Access and Correction
You have the right to access or correct your personal information. If you would like to:
Request a copy of your records
Update or correct any inaccuracies
Please contact us using the details below. We will respond within a reasonable time, usually within 30 days.
Links to Third-Party Sites
Our website may contain links to third-party sites. Mindspace OT is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.
Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us so we can address your concerns.
Contact Us
For questions, access requests, complaints, or more information, please contact:
Mindspace OT
Email: danielle@mindspaceot.com.au
Phone: 0494 178 944
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted at the top.